Our policy at Wheel of Light Studio LLC regarding refunds for classes is as follows:
Refunds are offered for any class cancelled by the instructor. Student may choose to receive credit towards a future class, or transfer to a new class if they prefer.
For students who miss a class, ask to reschedule, or fail to show up, we require a 48-hour notice to make accommodations. We will make a reasonable effort to schedule make up time for clay classes missed due to illness/emergency. We will allow a transfer to a new class for a cancellation with 48-hour notice. There will be no refunds or accommodations made for students that fail to show up and make no effort to contact or communicate. Commitment to a 6-week class is treated the same as any other class concerning refund or reschedule once the 6 weeks begins; the 48 hour notice must be given before the first class for a refund. Once a 6-week class begins, the only accommodation we can make is an effort to allow for make-up time for classes due to illness/emergency.
Class space is limited and offered on a first come, first served basis. Cancellations last minute prevent others from joining and cause financial stress on our small business. Any accommodations made to refund/reschedule will be offered free of charge once. Repeated cancellations will require prepayment for future classes.
For our online store, handmade products (pottery, etc) orders will be fulfilled by Wheel of Light Studio in Halifax PA. If there are any problems/concerns with any handcrafted items, please let us know within 14 days of receipt and we’ll exchange/replace/refund as applicable to the circumstances.
For our online store, clothing and other swag items are sent directly from the fulfillment partner center on our behalf. If there are any problems/concerns with any print-on-demand products, please let us know within 14 days of receipt and we’ll arrange for an exchange or replace/refund as applicable to the circumstances.
In the event of the need for a return, refund, or exchange:
- If product received broken or defective, if needed Wheel of Light Studio will provided a return label free of cost, if buyer is unable to return to store.
- If product received is not broken or defective, there will be a 10% restocking fee upon return-receipt of the item, and any refunds will be issued within 5 days of receipt of return.
